Why- In the market, when businesses started 15 years ago, everyone wanted to build a website because that is how things were done. Then in the past 5-7 years businesses started building Mobile Application because that is what became popular. Now businesses need chat application, so businesses started focusing on this. This is what we want to enable for all size of businesses and that is why we say that we want to chatify your business So keeping this in mind, we have seen that firstly businesses building website, then built mobile application. Now all are moving on to this. That is our vision, in a larger ecosystem, we should be able to enable businesses to deliver Superb customer experiences & our mission is to equip businesses to connect with their customers wherever they are! Changing Customer Expectation- So from different report places like Zendesk, we are seeing a shift in customer wanting better customer experience, a need for digital support & reaching customers on different channels that customers want. We are seeing a massive shift in customer sentiment. We see about 93% customers expect bet